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ServiceDesk Plus SaaS HelpDesk description


ManageEngine ServiceDesk Plus Cloud for Android offers mobile access for your technicians to access the tickets available on the web at http://ondemand.manageengine.com/service-desk/index.html .This Android App ensures that your technicians carry your IT servicedesk with them and service the end users faster and better.Requester can also Add, View, Re-Open and Reply requests.App Features: * Create, Update, View IT help desk requests * Filter requests based on criteria * Assign, Pick Up or Merge requests * Resolve, Notify users and Close requests * Track time spent by adding Worklogs * Add Notes to the requests * Search for requests by subject, request Id, priority, requester & status. * Reply and View conversations * Add or update Resolution to a request * Add & Reply requests with attachments . * Google Apps & SAML login in addition to the Zoho login Learn More


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